Refund Policy

1. Payment provider

Xohre subscriptions are sold and processed by Paddle as Merchant of Record and authorized reseller for applicable transactions. Refunds are issued through Paddle. This Policy supplements the Paddle Buyer Terms and Refund Policy and does not reduce any mandatory right available under applicable law.

2. Subscription cancellation

You may cancel at any time from the Xohre billing interface, the manage-subscription link in your Paddle receipt, or Paddle buyer support. Cancellation takes effect at the end of the current paid billing period and prevents the next renewal charge. You normally retain access until that date.

Cancelling a subscription does not automatically refund the current billing period. We do not provide prorated refunds for an unused part of a monthly period except where required by law or expressly approved under this Policy.

3. Fourteen-day requests and consumer rights

Consumers in Türkiye have a 14-day statutory right to withdraw from some digital content and service contracts where the legal conditions apply. Mandatory consumer rights always take priority over this Policy.

Other refund requests submitted within 14 calendar days of the relevant transaction, including an accidental renewal, may be reviewed case by case by Paddle. A request within 14 days does not guarantee a refund where no statutory right applies. Usage, delivery, the reason for the request, and applicable contract terms may be considered.

4. Billing errors and service defects

• Verified duplicate or incorrect charges are eligible for correction or refund.
• A persistent material technical defect that prevents access to the purchased core features may qualify for a full or partial refund after reasonable troubleshooting.
• Refunds are not available for fraud, refund abuse, unlawful use, or a change of mind outside an applicable withdrawal or discretionary request period, except where law requires otherwise.

5. How to request a refund

Use the support or manage-transaction link in your Paddle receipt, visit Paddle buyer support, or email info@projera.com with the transaction email, transaction reference, date, and reason for the request. Do not send complete card details.

Eligible refunds are returned to the original payment method where possible. Paddle controls payment processing times and generally processes an approved refund within 14 days. Access associated with a refunded transaction may end when the refund is granted.

6. Contact

Xohre support: info@projera.com. Paddle buyer support: https://paddle.net. We encourage customers to contact support before raising a payment dispute so that billing or technical issues can be investigated promptly.