Account & access
Share the account email, affected surface, approximate time and the safe error message you saw. Keep credentials private.
Support
Get the issue to the right operating boundary quickly.
For support, contact info@projera.com and include the affected account or workspace context, the time of the issue and a concise description. Never send passwords, access tokens or payment-card details.
- Account & access
- Billing & invoices
- Operational assistance
ONE PLATFORM FOUNDATION
PUBLICDiscover
ACCOUNTCommercial control
WORKSPACEGoverned work
OWNEROperate
IdentityEvidenceAI policyAudit
What to include
Useful context speeds diagnosis without exposing secrets.
Billing & invoices
Share the Xohre account context and relevant transaction or invoice reference when available. Paddle remains the Merchant of Record for applicable transactions.
Workspace & product
Share the workspace name, record/work reference and expected behavior without copying restricted customer data into an unapproved channel.
Operational incident
Share observed impact, time window and affected route or action. Production diagnostics remain restricted to authorized operators.
Support contact
info@projera.com
Use the verified operator contact for support and legal correspondence. Xohre will never ask you to send a password or full payment-card data by email.